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Customer Service Chances are when you need platform service the most at Optionshouse think large volume dayseveryone else does too, and this seems to clog up the trading lines and live chat feature into perpetuity.
Wait times on their mobile chat feature can be long optionshouse well. Additionally, Optionshouse customer support via phone and live chat is only open from 8 AM — 8 PM ET Monday through Friday. There have been numerous reports of all forms of trading being unavailable web and mobile where this error message has been produced see screenshot below leaving investors locked out of their accounts. The original Trading platform was simple, clean, easy-to-use, and surprisingly fast with loading data see screenshot above.
Unfortunately, the same cannot be said for the current OH platform, which came from Trademonster. Besides being a slow web browser trading platform to begin with, data consistently lags when scrolling down and attempting to load option chains optionshouse screenshot below.
Mobile far as customization of the platform, there are 4 preset choices to configure the location of the collapsible windows on the side s of the platform. However, these windows, which include account information, positions, platform, watchlists, and news, cannot be detached to move freely around the platform. Along with this, before a trade is submitted, it can be analyzed in the tradeLAB for max profit trading max loss while giving the probability of this happening.
Fees and Commissions While Optionshouse unquestionably offers highly competitive commission rates, this comes at an unseen price. With that said, the pricing in general is better optionshouse at the competitors. Assuming an investor opts for electronic statements, there would be no fees associated with the account because there are no inactivity or maintenance fees.
OptionsHouse Advantages This article contains a lot of very harsh critique of OptionsHouse services. But in reality this is a view of a professional trader with a very strict requirements that most of us will trading have, and the firm is far from being as bad as suggested above.