The customer service is beneath contempt. Sometimes an answer is provided via email 2 days later. Sometimes after several requests for an answer. The life chat is ridiculous. Very hard to make them understand what the question is, and IF!!! Broker is definitely NOT recommended.
I really didn't like this broker. The customer services is too bad, slow and not personalized, they treat you like an idiot if you ask questions to be sure about some situations or if your english is not enough fluent. It took me 2 weeks to withdrawal, I don't put 1 star because I got my money. The ECN factory is not tight enough. And is the slowest website for a broker I've ever met. I am quite upset with Alpari.
Initially they were professional and alpari. But I am having GREAT difficulty withdrawing money frommy account. This is agonising because I am in urgent need of funds. I am fed up oftalking to their chat rep who can't help.
All they need to do is send me a code which never comes. I'm very very upset. Good services, but their withdraw politics is quite slow and inefficient for trader. Good, but not best. But the one thing that's going to make this company go down is the absence of good customer support, the payment department especially to be more precise. I've called the Alpari payment department more discussion times and spoke with 5 different agents and not a single one of them showed professionalism nor empathy and were not helpful at all so forex had to send my PAMM clients to another broker.
Anyway, having worked as a Customer Support Rep for more than 5 years, trust me i know what i'm talking about and the customer department Alpari needs to improve, a lot They are chasing your alpari loss. I thought they alpari professionals but they are not! The high of the candle never reached the stop loss however stop loss was hit and I lost the trade. I have the documents to back factory my claim.
When I send them email to file my claim discussion never ansered back. However I was able to quickly withdraw my money from my account. Dec 16, - 1 Star Very dissapointed, I thought they were professionals They hit my stop loss though the price never reached my stop loss.
Forex I send them my complaint they never replied. At least I was able to withdraw the rest of my money from my account. Very dissapointed, I thought they were professionals They hit my stop loss though the price never reached my stop loss.
I have used Alpari Rus since Alpari UK closed. I have found their service very good. I trade the news and find the spreads do widen, but not as bad as the old IBFX Mt4. Also IBFX MT4 used to freeze during news events, Alpari never has.
The only criticism is that in times like the britexit, they reduced their leverage, even on already open positions, whereas other brokers do that only on new trades during the reduction timeframe. I am very disappointed with this broker, and the slow response to resolve issues is very worrisome. I filed a complaint to Alpari on this execution error on my account, but Alpari has not responded to me after more than a week. I really cant believe that a broker can be so slow to resolve customers' complaints.
See details of the transaction below: Though very new to alpari, I am very worried about this kinds of situation. Still anxiously waiting for how Alpari will resolve this issue, discussion I will update here back.
I am IB of Alpari, IB no: I won USD rebates in September But Alpari paid only 81 USD for rebates of September. I will complain this company.
I am talking my lawyers. And I think talk to Russian Embassy. Unbiased Forex Broker Experts. Review and Ratings Forex Brokers Alpari.
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